Frequently Asked Questions
What This Page Covers and Getting Help Beyond This Page.
What This Page Covers
This FAQ page addresses the most common questions players have about using the platform. It covers deposits, withdrawals, account verification, turnover rules, payment methods, mobile compatibility, game disconnections, and deposit limits. Each answer is written to give you a clear, straightforward response. If your question is not listed here, the information may still be found in the site’s terms and conditions or within the lobby’s help section.
Getting Help Beyond This Page
If you do not find the answer you need, the platform offers a support team that can assist you directly. You can reach them through the live chat feature available in the lobby, which is the quickest way to get a personalised reply. For less urgent matters, you may also refer to the general terms and conditions page. That document explains the full rules governing deposits, bonuses, withdrawals, and account management in detail.
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Short answers
Do I need to verify my account, and when?
Yes, account verification is required before your first withdrawal. You must submit a clear copy of your MyKad or passport and a recent utility bill. The site will notify you once verification is complete, usually within 24 hours.
Does the account need verifying?
Once, before the first withdrawal. It is what keeps every payout after it quick, whether it returns through USDT TRC20 and DuitNow or another channel.
How long do withdrawals take?
Withdrawals are typically processed within 24 hours after approval. Once processed, the time for funds to reach your account depends on your chosen method: e-wallets are usually instant, while bank transfers may take one to two business days.
Does a deposit cost anything?
Any charge comes from the payment channel, not from the site, and it is shown at the cashier before the transfer is confirmed. USDT TRC20 and DuitNow each set their own.
Can I get help in Bahasa Melayu?
Both English and Bahasa Melayu. The channels listed here are Telegram and Live Chat.
What happens if a game disconnects mid-round?
If a game disconnects mid-round, the round will be completed on the server using the bet you placed. Any winnings will be credited to your account once the connection is restored. You can check your history to see the result.